Terms of service

These terms govern access to the public Milo People website and, where no separate signed customer agreement applies, use of the platform. A paid customer's order form, subscription agreement and data processing agreement take priority where they expressly deal with the same subject.

1. Accounts and authorised users

Keep account credentials secure and use only access granted to you by your organisation. You must not attempt to access another person's account, another customer's data, restricted administrative functions or information you are not authorised to see. Tell your organisation or our support team promptly if you suspect unauthorised access.

2. Customer and employer responsibilities

Employers and other subscribing organisations control how they use workforce and applicant data in the service. They are responsible for their employment and recruitment decisions, lawful purposes and instructions, worker/applicant transparency, user permissions, data accuracy, retention choices and compliance with employment, immigration, payroll, tax and other laws that apply to their activities.

The service provides administrative tools and records. It does not replace legal, HR, immigration, payroll, tax or professional advice and does not make the customer's statutory decisions for it.

3. Acceptable use

You must not use the service to:

• break the law or infringe another person's rights;
• submit information you have no lawful authority to process;
• bypass security, permissions, rate limits or tenant boundaries;
• introduce malware or deliberately disrupt the service;
• scrape, probe or reverse engineer protected parts of the service except where law expressly permits it;
• use the platform for discriminatory, unlawful or solely automated employment decisions contrary to applicable law.

4. Data protection

Our Privacy Notice explains how personal information is handled. Where a customer uses Milo People to process workforce or applicant data and we act as its processor, the applicable customer data processing agreement governs that processing.

Customers must not instruct us to process personal information unlawfully. We may suspend or decline an instruction where necessary to protect security, comply with law or address a material breach of the applicable agreement.

5. Electronic records and signatures

The platform may record policy acknowledgements, employment documents, offer responses and electronic signatures with timestamps and integrity evidence. The customer remains responsible for deciding whether a particular document or transaction is suitable for electronic execution and for complying with any additional formalities that apply to it.

6. Service availability and changes

We aim to provide a reliable service and use reasonable measures to maintain availability and security, but no online service can be guaranteed to operate without interruption or error. We may make changes required for security, law, supplier changes, reliability or product development.

7. Intellectual property

The service, software, branding and platform materials remain owned by their respective rights holders. Customers and users retain rights in content they lawfully submit. Use of the service does not transfer ownership of the platform software to the customer or user.

8. Suspension and termination

Access may be suspended where reasonably necessary for security, suspected misuse, non-payment under a paid agreement, legal compliance or material breach. Customer termination, export and deletion rights are governed by the applicable subscription agreement and data processing agreement.

9. Liability

Liability for a paid customer subscription is governed by the signed customer agreement. Nothing in these website terms excludes or limits liability that cannot lawfully be excluded or limited. These terms do not remove either party's direct statutory data-protection obligations.

10. Third-party services

The service depends on infrastructure and other service providers. Where third-party links or optional integrations are provided, separate provider terms may apply. Current data-processing suppliers are governed through our customer data-processing arrangements where applicable.

11. Changes to these terms

We may update these terms where the service, law or operating model changes. Material changes will be reflected by changing the fixed revision date above and, where appropriate, by giving additional notice.

12. Contact

Questions about these terms can be sent to the contact address shown on our website or customer agreement.